Warranty

Within the warranty period, signotec GmbH will repair free of charge all defects of the product that are caused by processing errors or material defects. It is at the discretion of signotec to repair or replace individual parts or the entire product. The replacement can involve new or repaired parts or a new or repaired product. Repaired parts or products must correspond to a new product in terms of functionality. The repaired parts or products will only be covered by the remaining term of the original warranty period. The replaced or defective parts become the property of signotec.

Duration and nature of the warranty

• When purchasing a signotec device, you receive a two-year carry-in warranty from the date of purchase. The date printed on the invoice is decisive in this regard. The warranty period applies to the first customer and is non-transferable (in the event of resale).

• It is a carry-in warranty. An advance replacement is not part of this warranty and must be agreed separately on request. The costs and related risks of transport are not assumed by signotec.

• When purchasing the product, it is possible to purchase an extension of the warranty period up to five years. This option is a one-off offer when ordering the product. It is not possible to subsequently extend the warranty.

Exclusion of warranty

The following events are excluded from the warranty (the list is not exhaustive):

• Regular maintenance and repair or replacement of wear parts such as pen, cartridge or sensor surface;

• Compatibility issues resulting from hardware, software or configurations of the technical system environment;

• Damage or defects resulting from changes, adjustments or other modifications to the original product that were not authorized by signotec;

• Improper use, including but not limited to:

  • Damage or defects caused by failure to observe the care instructions, such as use of the wrong cleaning agent;

  • Damage or defects caused by use, operation or handling of the product that does not correspond to the intended purpose or location for application;

  • Damage or defects caused by incorrect or improper installation of the product;

  • Use of accessories, additional devices or other products that are not approved by signotec;

  • Repairs and repair attempts by persons not authorized by signotec.