Support and repairs

The products and solutions from signotec were designed to make our customers satisfied users. If, contrary to expectations, problems occur, you can find the necessary help and support on our FAQ and support pages.

Technical support

Please always describe the error with as much detail as possible (including a description of the work process, date of the first occurrence of the error, any changes made to the affected workstation, etc.) when contacting our support team. We must be able to reproduce the error in order to correct it. Therefore, please also describe exactly how the error can be reproduced. To start a support request, please use the ticket form on our website.

Repairs

If your signature pad is broken or if parts are broken or missing, please use the corresponding RMA form on our website to send us the device to be repaired. Our technology team is also on hand to help at rma@signotec.de for all matters relating to repairs and spare parts.

A repair is often possible outside the warranty claim and offers a cheap and ecological alternative to a new purchase.