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Online licensing FAQ

What are the requirements for the license/activation?

As standard, activation always requires the user’s computer (client). This is normally your local PC or laptop. This also applies to terminal server and Citrix environments. It does not matter which user is logged on. The license is linked to the specific hardware and not the user.

If a license is to be both installed locally and used remotely on the terminal server with the save computer (client), two activations are needed for the license!

Alternatively, user-specific activation is possible. In this case, the activation is linked to the user who is logged in. The user can then use the software on different computers without multiple activations being needed.

More information is provided in the section License types and terminal server.

Can I use the license both locally and remotely with the same PC?

If the software is to be used both locally and remotely on a terminal server, user-specific licensing must be chosen. The login on the local computer and on the terminal server must also be based on an identical domain user. If this is not the case, two activations are needed for the license. More information is provided in the section License types and terminal server.

How are activations counted when the software is installed on multiple terminal servers?

If the software is installed on multiple terminal servers (e.g. to distribute load evenly), the same license key can be saved on all servers. The activations are also counted across servers, per computer (client) or user. Accordingly, the same client or user is licensed on all servers and can use the software.

Do I need to adjust my firewall or proxy settings?

Adjustment is not normally needed. Activation does require communication with our license service, however. This means that an active Internet connection is needed and connection to our server must be possible. Note that the software needs to be able to access the following address (URL):

License service: https://licence.signotec.com/
Protocol (port): HTTPS (443)

For the communication, manually configured HTTP, SOCKS4 and SOCKS5 proxy servers and automatic proxy configurations based on PAC and WPAD are supported.

For fully blocked Internet connections, an exception is needed in the firewall. Alternatively, a manual offline licensing must be carried out. In this case, please contact us at lizenz@signotec.de.

Why would I need software maintenance (AMS)?

With software maintenance (AMS), customers permanently receive all new updates of the software free of charge. In addition, they have free-of-charge priority access to signotec technical support should any problems occur.

Can I extend an existing license or do I need a new one?

All signotec online licenses can be extended on the fly. If additional activations are purchased, for example, the existing license is simply extended so that you can continue to use the same license key without having to exchange the license. The same applies to enabling optional features and plug-ins.

How can I find out how many activations I have left?

To check your license status, simply navigate to Licensing information in the software’s UI. All the relevant details on your license are displayed there. Or contact us at lizenz@signotec.de.

Why is automatic transfer of a license only possible once per PC?

This is a technical measure aimed at preventing unauthorized use of the software.

Can I use a license offline for any longer than 60 days at a time?

Unfortunately, this is not possible. The license must be checked online once every 60 days. The system only needs to be connected to the Internet very briefly.

Can a license also be activated offline?

Yes, if the PC is exclusively used offline, activation can in this case be performed manually without an Internet connection. This is only recommended, however, if the system is consistently offline. In this case, please contact us at lizenz@signotec.de.

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