Licensing the software

Obtaining the license key

The license key is normally transmitted together with the invoice / after payment. Alternatively, you can request the license key by sending an email to lizenz@signotec.de, stating the customer number and invoice number. The license key is normally provided within three hours.

The license key has the following format and is made up of numbers and letters:

XXXXXXXX–XXXX–XXXX–XXXX–XXXXXXXXXXXX

Activating the software

The UI of the software’s license section contains an input field where you can input the license key. The license will then be automatically checked online and the installation will be enabled. All license details will then be displayed (e.g. company name and maximum number of activations).

To activate the software, the system must be connected to the Internet.

License checking and offline use

Once it has been activated successfully, the software can be used offline (without an Internet connection) for up to 60 days. After this period, the software can no longer be used until after it has been connected to the Internet for a new license check. The time of the last license check and the time period for offline use are provided in the software’s license details.

The software will automatically attempt to check and update the license online on a daily basis. If the check is successful, the license details are updated and the maximum time period for offline use is reset to 60 days.

If the license is to be checked or updated manually, for example so that a purchased extension can be used immediately or to reset the offline usage period, a corresponding update function is included in the software’s license details.

Version updates with and without software maintenance

The license details specify whether the license includes software maintenance and if so, how long this is valid for. As long as software maintenance is active, all new versions can be installed free of charge. The license key does not need to be changed in the case of an update.

If the software is updated without active software maintenance, it will no longer be possible to use the software. For licenses without software maintenance, the license key and the corresponding installation files must be kept safe. Older software versions are not made available by signotec.